All cancellations must be received in writing. We offer a full refund on cancellations made more than 72 hours prior to tour commencement for all tours except the Colosseum, Vatican and Borghese tour*.
*The Colosseum, Vatican, and Galleria Borghese require the purchase of tickets that are non-refundable and date/time cannot be amended and we apply cancellation fee (25 euro per adult and 15 per child older than 6) for canceling this tour more than 72 hours prior to tour commencement.
All tours canceled less than 72 hours prior to the tour commencement are non-refundable.
No-shows will be charged the full price.
Late Arrivals and No Shows
Due to extremely strict time slots for entry into attractions, we recommend you show up precisely at the scheduled starting time on your voucher. If you show up late or cannot find the meeting point, for any reason, refund requests are not honored per policy. In case you are late for one of the tours that do not have time slots for entry to the site, the tour will not be cancelled but since the guide is booked for your family only for the duration of the tour (2.5 hours), he/she will need to finish the tour in a determined hour in order to be able to pursue other work for the day. We encourage you to contact us as soon as possible so we can do everything in our power to assist you with arriving at the meeting point at the scheduled time.
Cancellation Due to Planes, Trains, Automobiles or Illness
As stated above, we do not refund clients who do not show up on time for tours. This policy includes, but is not limited to, tardiness due to flight or train cancellations, delays, issues caused by traffic or congestion or illness. In general, we do not refund any tour cancelling within 72 hours of the tour start time.
Sales codes are valid for new bookings only. They are not eligible for pre-existing bookings and cannot be applied retrospectively.
In order to provide the highest level of service with our top guides and guaranteed tour schedules, amendments or changes require 72-hours’ minimum notice, and are subject to ticket availability and guide availability for the new date. Amendments may require additional charge for the new tickets. We recommend contacting us as soon as you know you will need to amend the tour, since in high season both the tickets and the guides’ availability run out weeks in advance. Kids tours of Rome will make every effort to accommodate your request whenever possible. The earlier we know, the more we can do for you.
Changes to this Policy
From time to time, the terms of this policy may change at the Company’s discretion. In the event of such changes, the new policy will apply for all tours booked after the date and time of the policy change. For any further questions about our cancellation policy, please feel free to email us at firstname.lastname@example.org
Updated: October 1st, 2019
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